DELIVERY

We aim to deliver products to you at the place of delivery requested by you within the time indicated by us, but we cannot guarantee any firm delivery dates.

Within Australia:  Delivery for Lulu L’Amour™ Sparkle Shoes is generally 4-6 weeks from order confirmation, for metropolitan cities within Australia. 

International: Delivery for Lulu L’Amour™ Sparkle Shoes is generally 4-8 weeks from order confirmation, for metropolitan cities. 

Pleaser Orders: If you are ordering Pleaser shoes without customisation, delivery is 7-12 business days for metropolitan cities within Australia, longer delivery time is required to allow for goods to be shipped from manufacturer. If you are ordering Lulu L’Amour™ Sparkle Shoes and Pleaser shoes in the same order please let us know at checkout if you would like them shipped together or separately. We do not ship Pleaser shoes Internationally.

Lulu L’Amour™ Sparkle Shoes are made to order and all are made carefully by hand and we want to ensure that your shoes are of the highest quality and this takes time.

We will endeavour to get them to you as quickly as possible and if you have a competition or performance that you require your shoes for please contact us and we can discuss your specific delivery needs. 

We will send you an email when your order has been dispatched with a tracking number and estimated delivery date.

We will try to let you know if we expect to be unable to meet our estimated delivery date, but to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

 

Australian Orders

We use Australia Post to ship orders within Australia and we deliver to most residential and business addresses across Australia.

Delivery times given below apply from date of dispatch. We will send you an email when your order has been dispatched with a tracking number and estimated delivery date.

Parcel Post: 2-6 business days from date of postage.

Express Post Parcel: Next business day delivery from date of postage. Covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.

Courier Post: Same business day delivery from date of postage – Sydney metropolitan area only.

 

International Orders

We ship Lulu L’Amour™ Sparkle Shoes to United States of America, Canada, United Kingdom and New Zealand.

We ship with DHL as it is a fully traceable and reliable express courier service. This service requires a signature upon delivery, please ensure someone will be available to sign for your parcel. We will happily ship to your residential or business address, unfortunately we do not ship to PO Boxes. Please note that once a parcel has been dispatched its delivery time is out of our control. Periodically your local customs office may hold deliveries for periods up to three weeks before the parcel is released for delivery to you. Unfortunately this is beyond our control.

Please note that estimated delivery times are to be used as a guide only and are not guaranteed. Lulu L’Amour Pty Ltd is not responsible for any delays caused by circumstances outside of our control. We will do our best to inform you of any unexpected delay.

International Duties & Taxes

Please be aware that your local customs office may apply additional charges (import tax & duties) to your goods upon arrival into your country. These charges are the responsibility of the purchaser. These charges must be paid in full by the recipient before the parcel will be released. For further information on these charges you should contact your local customs department as charges vary from country to country.

Should you refuse delivery or payment of duties and taxes, your parcel will be returned to Lulu L’Amour Pty Ltd and a credit note will be issued only. The customer is then responsible for the original shipment charges incurred to Lulu L’Amour Pty Ltd, any import fees on the package, cost of goods if damaged or destroyed, and the cost of returning the package to Lulu L’Amour Pty Ltd. This amount will be deducted from your total merchandise credit note.