TERMS & CONDITIONS
Lulu L’Amour Pty Ltd is an Australian owned and operated Company.
The term ‘Lulu L’Amour’ or ‘us’ or ‘we’ refers to the owner of the website whose registered name is Lulu L’Amour Pty Ltd. Our registered office is located at 48 Verdun Street, Bexley NSW 2207, Australia. Our ABN is 565 1808 5591. The term ‘you’ refers to the user or viewer of our website.
Unless otherwise stated all charges on this Site are in Australian Dollars.
ACCESS AND USE OF THE SITE
You must only use the Site in accordance with these Terms and Conditions and any applicable law.
You must not (or attempt to):
(a) interfere (or attempt to interfere) or disrupt (or attempt to disrupt) the Site or the servers or networks that host the Site;
(b) use (or attempt to use) data mining, robots, screen scraping or similar data gathering and extraction tools on the Site; or
(c) interfere (or attempt to interfere) with security-related or other features of the Site. To place Orders and access some features of the Site, you must register an Account with us. To register an Account, you must:
(a) give us accurate and current personal information including your name, address, and a valid email address.
(b) you must be at least 18 years old, and have the capacity to enter into a legally binding agreement with us.
You are solely responsible for the activity that occurs on your Account (including Orders placed using your Account), and you must keep your Account password secure. We are not responsible for any unauthorised activity on your Account if you fail to keep your Account login information secure. We may refer fraudulent or abusive or illegal activity to the relevant authorities.
You must not use another person’s Account without our, and/or the other person’s, express permission. If you suspect or become aware of any unauthorised use of your Account or that your password is no longer secure, you must notify us immediately and take immediate steps to re-secure your Account (including by changing your password).
We do not warrant that the Site will be available at all times and without disruption and we provide no warranties in relation to the content of any other website linked to or from our Site.
You must not link to our Site or any part of our Site in a way that damages or takes advantage of our reputation, including but not limited to
(a) in a way to suggest or imply that you have any kind of association and affiliation with us, or approval and endorsement from us when there is none; or
(b) in a way that is illegal or unfair.
INFORMATION ON THIS SITE
The Site and the content on the Site are subject to copyright, trademarks and other intellectual property rights. These rights are owned by or licensed to Lulu L’Amour Pty Ltd.
You must not reproduce, transmit, communicate, adapt, distribute, sell, modify or publish or otherwise use any of the material on the Site, including audio and video excerpts, except as permitted by statute or with our prior written consent.
Information about goods on the Site is based on material provided by third party merchants, suppliers and product manufacturers. Except as required by law (including the Australian Consumer Law) we are not responsible for inaccuracies or errors caused by incorrect information supplied to us or by these third parties.
Due to photographic and screen limitations associated with the representation of products, some actual products (including, in particular, clothing, apparel and shoes) may differ to a small extent in visual appearance (for example in colour) from the way they appear on the Site. In addition, where it is suitable to do so, some depictions of products are created or chosen by us for promotional purposes, and may not be an exact representation of the products received.
ORDER AND CONTRACT OF SALE
When making an Order, you must follow the instructions on the Site as to how to make your Order and for making changes to your Order before you submit it.
Once You select a product that you wish to order, irrespective of any previous price you have seen or heard, you will then be shown or told (on the Site) the price you must pay including GST and any other charges, including any Unless otherwise stated all charges are in Australian Dollars.
You must pay for the Order in full at the time of ordering by one of the payment methods we provide on the Site. You must be fully entitled to use the payment method or account used for purchases. The payment method or account must have sufficient funds or credit facilities to cover the purchase.
If you discover that you have made a mistake with your Order after you have submitted it to the Site, please contact us however, we cannot guarantee that we will be able to amend your Order in accordance with your instructions.
When you place an order, you will receive from us a Confirmation of Order by e-mail. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until you receive a shipment confirmation email from us. We are not obliged to supply the product to You until we have accepted Your Order. We may in our discretion refuse to accept an Order from You for any reason, including but not limited to:
(a) unavailability of stock or we may offer you an alternative product (in which case we may require you to re-submit Your Order); or
(b) we suspect that you might on sell our Products to other consumers.
Until the time when we accept your Order, we reserve the right to refuse to process your Order and you have the right to cancel your Order. We will notify you if we are unable to if we or you have cancelled your Order before it has been accepted, we will promptly refund any payment already made by you to your original payment method.
We aim to provide you with products of the highest standard and quality. The Lulu L’Amour Pty Ltd Returns Policy includes the rights you are entitled to under the Australian Consumer Law.
At Lulu L’Amour Pty Ltd we want our customers to be completely satisfied with their purchase.
We therefore recommend you read our Terms & Conditions prior to making a purchase from Lulu L’Amour Pty Ltd, so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law.
We also recommend you immediately inspect any goods that we deliver to you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
If you have any questions about this policy, please contact us.
Change of Mind
Please choose carefully as refunds are not provided where you have simply changed your mind, have made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully review any orders before adding them to your shopping cart and proceeding with your order.
We may terminate an Order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the product.
If you wish to cancel your order, please contact us. Cancellation fees may apply. Once an order has been processed it cannot be cancelled.
Faulty Product Returns
If you believe your product to be damaged, faulty or defective, please contact us and we will endeavour to resolve the problem as quickly as possible. In order to assist the process, we may request you send us images of the damage, defect or fault for preliminary assessment.
If the product is confirmed by us to be damaged, faulty or defective, we will offer to repair, replace or refund the price of the product to your original payment method. Cost of delivery will not be refunded. If the product is found not to have any damage, defect or fault, we will ship the product back to you.
It does not constitute damage, defect or fault, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse, failure to use in accordance with our Care Instructions, using in an abnormal way or failure to take reasonable care. Products damaged as a result of wear and tear are not considered to be faulty.
Shibue No-Line Underwear: Shibue Couture Inc.™ and Lulu L’Amour Pty Ltd holds a No Warranty policy on all packaged Shibue products. Once removed from the package (unless a manufacture defect), we are not responsible for any damage that occurs. Shibue products are very delicate and experience normal wear and tear. Please be advised adhesive products eventually will lose its adhesiveness and products will need to be replaced. We do NOT guarantee the life or usage amount of any Shibue products. All products usage and life of wearing is skin and care dependent on user. Some items may appear a slightly different shade in person due to the unique features of the materials and dye lots. In the unlikely event the merchandise is damaged or defective, we will replace it at no charge.
We take our customers privacy seriously and it is our policy to keep your personal information private and secure.
We collect information from you directly, when you access and use our website and during conversations with our staff.
When you make a purchase from our website, you provide your name, e-mail address, credit card information, address, phone number and a password. We use this information to process your orders, to deliver the products you have purchased, to communicate with you during the delivery process, for customer support, to provide you with relevant product information, to keep you updated on your orders and to optimise the site and personalise your shopping experience.
We make use of “cookies” on our website, which may collect personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
Lulu L’Amour Pty Ltd ensures that all information collected will be safely and securely stored.
We protect your personal information by restricting access to personal information, maintaining technology products to prevent unauthorised computer access, and securely destroying your personal information when it’s no longer needed for our record retention purposes.
Lulu L’Amour Pty Ltd reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.
How secure is your personal information?
We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.
Online Ordering Security
Protecting your personal and order information is a priority at Lulu L’Amour and we take all reasonable measures to do so. As such we use Secure Sockets Layer (SSL) technology to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to www.lulu-lamour.com. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks or shared computers.
Payment can be made by Direct Deposit into Lulu L’Amour Pty Ltd bank account, the details of which will be displayed at checkout. We will also send you a confirmation email which contains details of your order and Lulu L’Amour Pty Ltd bank details so that you finalise your order by making payment. Once your payment has been received we will continue to process your order.
We also offer Paypal as a payment type. When you select Paypal as your payment type you will be redirected to Paypal where you will need to login with your Paypal login.
To find out more on Paypal, click here.
We also offer our customers the convenience of paying with Afterpay. All purchases made using Afterpay are also subject to Afterpay’s Terms and Conditions a copy of which can be found by clicking here.
We aim to deliver products to you at the place of delivery requested by you within the time indicated by us, but we cannot guarantee any firm delivery dates.
Within Australia: Delivery for Lulu L’Amour™ Sparkle Shoes is generally 4-6 weeks from order confirmation, for metropolitan cities within Australia.
International: Delivery for Lulu L’Amour™ Sparkle Shoes is generally 4-8 weeks from order confirmation, for metropolitan cities.
Pleaser Orders: If you are ordering Pleaser shoes without customisation, delivery is 7-12 business days for metropolitan cities within Australia, longer delivery time is required to allow for goods to be shipped from manufacturer. If you are ordering Lulu L’Amour™ Sparkle Shoes and Pleaser shoes in the same order please let us know at checkout if you would like them shipped together or separately. We do not ship Pleaser shoes Internationally.
Lulu L’Amour™ Sparkle Shoes are made to order and all are made carefully by hand and we want to ensure that your shoes are of the highest quality and this takes time.
We will endeavour to get them to you as quickly as possible and if you have a competition or performance that you require your shoes for please contact us and we can discuss your specific delivery needs.
We will send you an email when your order has been dispatched with a tracking number and estimated delivery date.
We will try to let you know if we expect to be unable to meet our estimated delivery date, but to the extent permitted by law, we will not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
We use Australia Post to ship orders within Australia and we deliver to most residential and business addresses across Australia.
Delivery times given below apply from date of dispatch. We will send you an email when your order has been dispatched with a tracking number and estimated delivery date.
Parcel Post: 2-6 business days from date of postage.
Express Post Parcel: Next business day delivery from date of postage. Covers 80% of Australian business addresses, private addresses and Post Office Boxes. Service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only.
Courier Post: Same business day delivery from date of postage – Sydney metropolitan area only.
We ship Lulu L’Amour™ Sparkle Shoes to United States of America, Canada, United Kingdom and New Zealand.
We ship with DHL as it is a fully traceable and reliable express courier service. This service requires a signature upon delivery, please ensure someone will be available to sign for your parcel. We will happily ship to your residential or business address, unfortunately we do not ship to PO Boxes. Please note that once a parcel has been dispatched its delivery time is out of our control. Periodically your local customs office may hold deliveries for periods up to three weeks before the parcel is released for delivery to you. Unfortunately this is beyond our control.
Please note that estimated delivery times are to be used as a guide only and are not guaranteed. Lulu L’Amour Pty Ltd is not responsible for any delays caused by circumstances outside of our control. We will do our best to inform you of any unexpected delay.
International Duties & Taxes
Please be aware that your local customs office may apply additional charges (import tax & duties) to your goods upon arrival into your country. These charges are the responsibility of the purchaser. These charges must be paid in full by the recipient before the parcel will be released. For further information on these charges you should contact your local customs department as charges vary from country to country.
Should you refuse delivery or payment of duties and taxes, your parcel will be returned to Lulu L’Amour Pty Ltd and a credit note will be issued only. The customer is then responsible for the original shipment charges incurred to Lulu L’Amour Pty Ltd, any import fees on the package, cost of goods if damaged or destroyed, and the cost of returning the package to Lulu L’Amour Pty Ltd. This amount will be deducted from your total merchandise credit note.
As pole dancers our shoes get as much of a work out as we do!
Lulu L’Amour™ Sparkle Shoes have a smooth coating we call the Liquid Lux Finish which protects and increases the reflective qualities of the glitter.
The patented Liquid Lux Finish combined with premium quality glitter from the USA means your Lulu L’Amour™ shoes will sparkle brighter and last longer.
Wear and tear can result in surface marks which can be removed from the Liquid Lux Finish using a microfibre cloth.
Our shoes have been tested by pole dancers to see how they perform in a variety of situations and to test the durability of the Liquid Lux Finish. Each pair of test shoes underwent 100hrs of pole dance training.
What we found was that general wear and tear is unavoidable and a sign that you are working hard!
The shoes and Liquid Lux Finish are not indestructible, we therefore recommend care be taken as hard impact can cause damage to the Liquid Lux Finish in the form of scratches, cracking and/or chipping. We therefore recommend care be taken in cases where hard impact can occur for example on hard floors, when slamming shoes on the floor or heel clacking.
DISCLAIMER AND LIABILITY
This clause prevails over all other clauses, and, to the extent permitted by law, states our entire Liability, and your sole and exclusive remedies, for:
(a) the performance, non-performance, purported performance or delay in performance of these Terms and Conditions or a Contract or the Site (or any part of it or them); or
(b) otherwise in relation to these Terms and Conditions or the entering into or performance of these Terms and Conditions.
Nothing in these Terms and Conditions excludes or limits your statutory rights as a consumer or our Liability for:
(b) death or personal injury caused by our Breach of Duty;
(c) any breach of the obligations implied by law; or
(d) any other Liability which cannot be excluded or limited by applicable law.
In performing any obligation under these Terms and Conditions, our only duty is to exercise reasonable care and skill.
(a) To the extent permitted by law, we do not warrant and we exclude all Liability in respect of the accuracy, completeness, fitness for purpose or legality of any information accessed using the Site;
(b) We exclude all Liability of any kind for the transmission or the reception of or the failure to transmit or to receive any material of whatever nature;
(c) You should not rely on any information accessed using the Site to make a purchasing decision – you should make your own enquiries before forming your own opinion and taking any action based on any such information.
(d) It is your responsibility to ensure that the products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the products will meet your individual requirements. You acknowledge that the products are standard and not made bespoke to fit any particular requirements that you may have.
(e) We do not accept and hereby exclude any Liability for Breach of Duty other than any such Liability arising pursuant to the provisions of these Terms and Conditions.
(f) To the extent permitted by law in no event shall we, our affiliates and related entities or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with the Site, our services or these Terms and Conditions.
(g) Our total Liability under any Contract shall in no circumstances exceed,
(i) in the case of Products, the replacement of the Products or the supply of equivalent Products, the repair of the Products, the payment of the cost of replacing the Products or of acquiring equivalent Products, or the payment of the cost of having the Products repaired; or
(ii) in the case of services, the supplying of the services again, or the payment of the cost of having the services supplied again.
You indemnify and hold us and our related entities, affiliates, and our and their respective officers, agents, and employees, harmless from and against any and all claims, demands, proceedings, losses and damages (actual, special and consequential) of every kind and nature, known and unknown, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms and Conditions or your breach of any law or the rights of a third party.
In accepting these Terms and Conditions you assume full responsibility for any risks or loss, property damage, or personal injury, including death, that may be sustained, or loss or damage to property, as a result of using our Product(s).
In accepting these Terms and Conditions you hereby release, waive, discharge, and covenant not to sue Lulu L’Amour Pty Ltd, from any and all liability, claims, demands, action and causes of actions whatsoever arising of or related to any loss, damage or injury, including death, that may be sustained, or to any property, while using our Product(s).